|The cost of products are expressed in American Dolar?|
The briefed prices are in American Dolar. They include IGV Tax, that is a tax that the Peruvian State charge to all company that sells in something products in Perú.
|Exist an amount of purchase so that it can be sent?|
No, nevertheless we apply S/. 5.00 and surcharges are applied S/. 19.98 of surcharge by purchases something zones to where will be send the gift.
|I pay something type of tax by the value of the product?|
No, the client only will be cancel the amount of the product that has chosen, the cost of delivery that depends on the zone where he district is located to where delivery goes.
|How much is the Metropolitan cost of delivery within Arequipa?|
The cost of delivery for each order dispatched within Arequipa city
depend of the zone where the district is located to where directs
|If I buy 3 products receive 3 times delivery to me?|
No, delivery receives a single time, as long as the products are given
|The adressee must pay something extra to the moment that gives my flattery to him?|
No, the person in Arequipa that to receive flattery, does not have to pay
nothing extra amount. Only will to sign order, given product and to enclose in her the number of the identity card
that she has. In case he is a children that receives the purchase, somebody
parents adult will be that to sign by him.
|How do you do delivery of products?|
They are made in an average of 3 hours after made .
At National level in Perú the delivery is made in 3 threee, to
the USA within the 4 days. The stores in México and Chile, where the deliveries are made 4 hours
after made the buy. The delivery to others conutries are made in 4
to 5 days.
| If I want that delivery arrives at one hour determined, I can?|
Yes, If, single for the delivery for Arequipa as long as days of antipation
like minimum makes it with two. For other cities and special dates, are not possible that delivery arrives at one hour certain.
|Have I security when entering the data of my credit card ?|
Yes, the Verified System is used by Visa which it causes that the
transactions are authenticated and safe. Its easy to use single is
needed password and its card Visa to carry out the purchase. You have to
to register by unique time, being visited the site of its bank of issue.
|Can I know that in agreement Rosatel received my order?|
Our system send automatic a copy of the order received to the email of the client expressing the conformity of the made order.
|As I have confirmation of delivery of my order?|
Our personal send you email once we have confirm the delivery.
| I can make an order for Province in Perú?|
Yes, Rosatel delivery the product by DHL, you have to enter to Perú Provinces to see products available.
|I make to erase if mistake when choosing the amount of products, or the color of the flowers or the reason to me for the globe or card?|
If exist a mistake at the time of entering products has committed some
you you can modify its purchase entering to stock-market OF PURCHASES in the superior part of the screen. Here you can to modify the amount of article that selection aslike the characteristic of the product, being filled the box with the number of article that it wants to order and in the end you press botton TO UPDATE. Same as can erase pressing boton TO ERASE in the row of article corresponding.
|If already at the time of making the payment and desire to add, How I Do?|
It can go to category of the wished product and to choose the
product, soon enters to stock-market OF PURCHASES located in the superior part of the screen to verify the purchase that this to make and to make the modifications that wish. Here you can to modify he amount of article that selection as like the characteristic of the product, being filled the box with the number of article that it wants to order and in the end you press
boton TO UPDATE. Same as can erase item pressing boton TO ERASE in the row of article corresponding.
|What average of payment accepts?|
It can make the payment with credit cards: Visa.
|If I want to buy something that are not in the store, You can help me?|
Yes, our personal help you, we recommended to him to make the respective consultations with antipation to be able to help it.
|What happens if they are going to leave flattery and does not find to anybody in address or they cannot receive it?|
The given orders do not return to our store to be reprogramados and
again are sent, in the case of the flowers is come to make the change
of the product in order that this it arrives fresh at his destiny.
In the case which we have something problem that cannot be solved by us, we come to communicate with the client.