| The cost of products are expressed in Chilean Pesos?|
The briefed prices are in Chileans Pesos.
| Exist an amount of purchase so that it can be sent?|
Yes, the amount minium is $6000 chilean Pesos.
| I pay something type of tax by the value of the product?|
No, the client only will be cancel the amount of the product that has chosen, the cost of delivery that depends on the zone where he district is located to where delivery goes.
|How much is the cost of delivery within Comunas of Santiago?|
The prices include the cost from delivery, only at Santiago areas named, Las condes, Providencia, Vitacura y La Reina of Santiago City nd Additional surcharge is applied to all other areas of santiago City.
The chocolates and cards
single go with of the boxes of roses and Teddy Bears, is not possible to send them separately.
|If I buy 3 products receive 3 times delivery to me?|
No, delivery receives a single time, as long as the products are given
It is not possible to send chocolates, cards and balloons separately.
|The adressee must pay something extra to the moment that gives my flattery to him?|
No, the person in Santiago that to receive flattery, does not have to pay
nothing extra amount. Only will to sign order, given product and to enclose in her the number of the identity card
that she has. In case he is a children that receives the purchase, somebody
parents adult will be that to sign by him.
|How do you do delivery of products?|
They are made in an average of 3 to 4 hours after made the buy.
| If I want that delivery arrives at one hour determined, I can?|
No, sorry but we don't offer this service. We only delivery your order: 08:00 to 14:00 hrs, 14:00 to 18:00 hrs and 17:00 hrs to 20:00 hrs. (GMT Chile)
|Have I security when entering the data of my credit card ?|
Yes, the Transbank System is used by Visa which it causes that the
transactions are authenticated and safe. Its easy to use single is
needed password and its card Visa to carry out the purchase. You have to
to register by unique time, being visited the site of its bank of issue.
|Can I know that in agreement Rosatel received my order?|
Our system send automatic a copy of the order received to the email of the client expressing the conformity of the made order.
|As I have confirmation of delivery of my order?|
Our personal send you email once we have confirm the delivery.
| I can make an order for another cities of Chile?|
Yes, Rosatel delivery the product by DHL, you have to enter to Chile Another Cities to see products available.
|¿Cómo hago para borrar si me equivocado al elegir la cantidad de productos, o el color de las flores o el motivo del globo o tarjeta?|
If exist a mistake at the time of entering products has committed some
you you can modify its purchase entering to stock-market OF PURCHASES
in the superior part of the screen. Here you can to modify the
amount of article that selection aslike the characteristic
of the product, being filled the box with the number of article
that it wants to order and in the end you press botton TO
UPDATE. Same as can erase pressing boton TO ERASE in the row
of article corresponding.
|What average of payment accepts?|
It can make the payment with credit cards: Visa, Mastercard, American
Express, Diners Club.
|If I want to buy something that are not in the store, You can help me?|
Yes, our personal help you, we recommended to him to make the respective consultations with antipation to be able to help it.
| What happens if they are going to leave flattery and does not find to anybody in address or they cannot receive it?|
The given orders do not return to our store to be reprogramados and
again are sent, in the case of the flowers is come to make the change
of the product in order that this it arrives fresh at his destiny.
In the case which we have something problem that cannot be solved by us, we come to communicate with the client.